βHello! We'll ship the parcel today, we'll send the number by email."
Insert into replyAll your support in one inbox, smarter with AI
14 days free, no cardMarek K.
When will you ship the parcel?
Karolina W.
Will the parcel ship today?
anna.style
Size M available?
All channels in one inbox
14 days free, no cardReplyBasis vs Gorgias
An e-commerce helpdesk built around Shopify and Western markets
Gorgias is a popular helpdesk for Shopify shops, billed in dollars and geared towards Western markets. ReplyBasis is a Polish shared inbox with native Allegro and OLX support. Below we show why this is an important difference for a Polish seller.
In short
Gorgias is a strong e-commerce helpdesk, but built around Shopify and the English-speaking market, with pricing in dollars (per ticket, and AI billed on top). It does not support Allegro or OLX and has no Polish interface. For a Polish seller living on Allegro, ReplyBasis is the natural choice: Polish channels, Polish language and pricing in zΕ. Consider Gorgias if you sell mainly on Shopify in foreign markets.
ReplyBasis and Gorgias side by side
For general guidance. Always confirm the latest features and pricing with the provider.
Shared inbox for the team
ReplyBasis
Gorgias
AI Assistant
ReplyBasis
Gorgias
Allegro
ReplyBasis
Gorgias
OLX
ReplyBasis
Gorgias
eBay
ReplyBasis
Gorgias
Polish interface
ReplyBasis
Gorgias
Shopify integration
ReplyBasis
Gorgias
Pricing
ReplyBasis
Gorgias
Payment
ReplyBasis
Gorgias
This comparison is for general guidance and is based on publicly available information. Competitor features and pricing can change, so please verify them with the provider.
Where ReplyBasis wins
Native Allegro and OLX
The channels Polish e-commerce lives on work out of the box. Gorgias does not support them at all.
Polish language and market
A Polish interface, Polish support and local market context instead of a tool built for Western Shopify.
Pricing in zΕ, no surprises
A fixed price from 99 zΕ a month instead of per-ticket billing in dollars and a separate AI fee.
Simplicity for a small shop
No build-out for large DTC brands. A shared inbox you can set up yourself in minutes.
Fair and square
When Gorgias may be the better choice
You sell mainly on Shopify
Gorgias is deeply integrated with Shopify and shows its full power there.
You operate in Western markets
When your customers are English-speaking and sales run outside Poland, Gorgias is a better fit.
ReplyBasis vs Gorgias: questions
Does Gorgias support Allegro?
No. Gorgias supports neither Allegro nor OLX (eBay only via a third-party add-on). ReplyBasis connects Allegro, OLX and eBay natively, alongside email and social channels.
Does Gorgias have a Polish interface?
We did not find a Polish version of the Gorgias interface; the product is geared towards the English-speaking market. ReplyBasis is entirely in Polish.
How does the pricing compare with ReplyBasis?
Gorgias bills in dollars per number of tickets, and the AI assistant is paid on top. ReplyBasis has a fixed price from 99 zΕ per month net, paid via PayU.
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