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Feature

AI Assistant

Ready replies in a second

The AI assistant reads the context of the whole conversation and, with one click, suggests a ready reply or improves your draft. It speeds up support, and you always have the final say before sending.

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app.replybasis.com/skrzynka
KW

Karolina W.

WhatsApp

Hello, will the parcel ship today?

I need delivery before the weekend.

AI assistant suggestsin 5 s

Hello! Yes, we'll ship the parcel today by 3:00 PM, so it will arrive before the weekend. We'll email the tracking number right after shipping."

Insert into replyGenerate another
Matched to your brand tone and customer history

−60%

shorter response time

5 s

to a ready suggestion

0

sends without your approval

In practice

See how it works

Reads the conversation context

The assistant analyzes the whole thread and customer data before suggesting anything, so the reply fits the situation.

app.replybasis.com/skrzynka
KW

Karolina W.

WhatsApp

Hello, will the parcel ship today?

I need delivery before the weekend.

Assistant is analyzing the conversation context

Suggests a ready reply

With one click you get a full suggestion in your brand's tone. You insert it or ask for another version.

AI Assistant
AI assistant suggests

Hello! Yes, we'll ship the parcel today by 3:00 PM, so it will arrive before the weekend. We'll email the tracking number right after shipping."

Insert into replyGenerate another
Matched to your brand tone and customer history

Polishes your draft

Got a rough draft? The assistant refines the style, tone and spelling, keeping the meaning of your message.

Reply editor

Your draft

cool sending tmrw, will give the number once shipped

Polish

After AI polish

Hello! We'll ship the parcel tomorrow morning, and send the tracking number right after shipping.

Keeps your brand tone

You set once how your brand should sound, and the assistant maintains that style in every suggestion.

Settings · Brand tone

Reply tone

FriendlyProfessionalConcise
This is how the reply will sound

Hi! Of course we'll help 🙂 We'll ship the parcel today, and send you the tracking number right after shipping."

Every suggestion keeps the tone you set once
Sound familiar?

What slows support down without this feature

Repetitive questions eat your day

The same questions about delivery, returns or availability keep coming back, and you write every reply from scratch.

Customers wait too long

Crafting a good reply takes time, so the queue grows and customers get impatient.

The tone of replies jumps around

When several people write, one message sounds formal, another casual, and the brand loses consistency.

Who it's for

Who the AI assistant is for

Teams that answer lots of similar questions and don't want to waste time writing the same thing from scratch gain the most.

Small stores

One or two people handle the messages, without a separate support department.

Teams under pressure

Lots of repetitive questions about delivery, returns and availability every day.

Multichannel sellers

Allegro, email and social at once, with the reply tone consistent everywhere.

The effect

How it specifically helps you

You reply several times faster

A ready suggestion waits before you'd manage to write it. You check and send.

The customer gets a reply right away

A shorter response time means fewer abandoned carts and better reviews.

Every message sounds like your brand

The assistant keeps the set tone, no matter who happens to be replying.

The team does less tedious work

AI writes the repetitive replies, and people handle the harder cases.

FAQ

Questions about this feature

Does AI send messages on its own?

No. The assistant only proposes content, and a human approves and sends every reply. Nothing reaches the customer without your approval.

In what language and tone does it reply?

In Polish, in your brand's tone. The assistant recognizes the conversation context and customer data, so the suggestion sounds natural, not like a canned reply.

Can I edit the AI suggestion?

Yes. You can edit it, ask for another version, or have it polish your own draft before you click send.

How does the assistant know what to reply?

It reads the whole thread and the customer's history, so the suggestion fits the specific situation rather than being a generic formula.

That's not all

Shared inbox, automations, statistics and more, all in one place.

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AI Assistant | ReplyBasis