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14 days free, no cardMarek K.
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All channels in one inbox
14 days free, no cardResponse time and workload, live
Check response time, team workload and channel traffic in real time. You see what works and where a bottleneck is forming.
4 min
Average response time
↓ 60%
128
Conversations today
↑ 12%
92%
Resolved
↑ 4%
Response time · 7 days
live
support data
6+
channels in one report
1
panel for the whole team
You see how fast the team replies and whether it's getting better week over week.
4 min
average time this week
You check who carries how much and shift work before someone gets jammed.
You see who has too much before it gets jammed
You know where most conversations come from and where it's worth being faster.
You know where most conversations come from
Without numbers everything relies on gut feeling, not facts.
You learn that response time grew only from customer reviews.
One person drowns in messages, another has it easy, and no one sees it.
For owners and managers who want to run support based on numbers, not guesses.
One glance at whether support keeps up with sales.
You see who carries how much and where to add hands.
With more traffic you need to know when it's time for another person.
You have response time, volume and channels in black and white.
A rise in response time stands out before it shows up in reviews.
You see who has too much and shift work ahead of time.
The data tells you when it's worth adding another person to the team.
Yes. Statistics refresh continuously, so you see the current state of support.
Response time, number of conversations, workload per person and traffic on each channel.
Yes. You can check how many conversations each person handles and how quickly.
Yes. The report combines traffic from all connected channels in one place.
That's not all
Shared inbox, automations, statistics and more, all in one place.