„Hello! We'll ship the parcel today, we'll send the number by email."
Insert into replyAll your support in one inbox, smarter with AI
14 days free, no cardMarek K.
When will you ship the parcel?
Karolina W.
Will the parcel ship today?
anna.style
Size M available?
All channels in one inbox
14 days free, no cardCustomers instantly know they were noticed
Set an automatic reply that greets the customer the moment they write. One template during business hours, another after hours, and an optional gentle follow-up if no one has answered yet. You control the decision and the wording, the technology just saves time.
instant
first response
24/7
works after hours too
3 templates
in hours, off hours, follow-up
The default automatic reply sent while the company is working.
A separate message after hours, on weekends and holidays, based on your set business hours.
A reminder sent only when the customer writes again and a human has not replied yet.
You enable and configure the auto-reply independently on each connected channel.
A customer writes in the evening and has no idea by morning whether it even arrived.
With no sign the case was noticed, the same message gets repeated.
A greeting and a response-time note are the same wording dozens of times a day.
For shops that receive messages at all hours and want the customer to feel they reached the right place right away.
Evenings and weekends, when the team is off but questions keep coming.
One or two people who cannot always reply instantly but want to keep the standard.
Sales and holidays, when message volume grows faster than the team.
Every first message gets a reply in a second, whatever the time.
During business hours you promise a fast reply, after hours you say when you will be back.
If the customer writes again and no one on the team has answered, a follow-up shows the case is in progress.
Greetings and standard notes happen on their own, the team handles conversations.
No. It is a single greeting template sent automatically to the first message. A human always handles the rest.
From your company business hours set in one place (timezone, days and ranges). Outside them, the after-hours template is sent.
No. A follow-up only goes out when the customer writes again and no team member has replied yet. Once an agent steps in, the auto-reply goes quiet.
You configure the auto-reply separately on each channel that allows an automatic reply, and enable it where it makes sense.
That's not all
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