AI assistant suggests

„Hello! We'll ship the parcel today, we'll send the number by email."

Insert into reply

ReplyBasis

All your support in one inbox, smarter with AI

14 days free, no card

Shared inboxAll channels in one team view.AI AssistantReady replies in a second.Team collaborationAssignments, notes, no duplicates.AutomationsRules that reply for you.Auto-repliesAutomatic replies in and out of business hours Statistics and reportsResponse time, live.Reply templatesReady answers to common questions.AttachmentsFiles in messages: invoices, photos, documents

Start for free All features

Marek K.

When will you ship the parcel?

Karolina W.

Will the parcel ship today?

anna.style

Size M available?

Integrations

All channels in one inbox

14 days free, no card

AllegroQuestions and messages from listings.EmailCompany inboxes in one place.OLXMessages from listings.InstagramDMs and comments from your profile.FacebookMessages and posts from your page.WhatsAppLive chat with customers.eBaySupport for eBay buyers.Website chatChat widget on your site.

Start for free All integrations

Shared inbox for e-commerce

All your customer supportin one inbox

Allegro, email, OLX, Instagram, Facebook and WhatsApp come together in one view. Your team replies faster, with AI, and nothing slips through.

Start for free All integrations

14 days free No card Set up in 5 minutes

app.replybasis.com/skrzynka

Inbox2 new

Karolina W.now

Will the parcel ship today?

Marek K.2 min

When will you ship the parcel?

Allegro

anna.style8 min

Is size M available?

Instagram

biuro@firma.pl21 min

Invoice for order #4021

E-mail

AI Assistant

„Hello! We'll ship the parcel today by 3:00 PM. We'll email the tracking number."

Send

Response time

−60%

Works with the channels you use every day

Our mission

We turn the chaos of five tabs into one shared inbox for your whole team.

ReplyBasis brings Allegro, email, OLX, Instagram, Facebook and WhatsApp into a single view, with an AI assistant that suggests ready replies so you respond faster and without mistakes.

Why we built it

Because customer service in e-commerce scatters across dozens of accounts and tabs, and messages get lost. One calm place, with conversation history, AI and teamwork, is the difference between “I lost that message” and “the customer comes back”.

ReplyBasis

Shared inbox for e-commerce

Start your free trial

channels in one inbox

−60%

faster response time

5 min

to full setup

14 days

free, no card

Features

Everything you need for customer service

One inbox, an AI assistant and your whole team in one place. Ready to work from day one.

Shared inbox

Allegro, email, OLX and social in one view. The whole team sees the same thing, nothing gets lost.

Zapytaj AI o odpowiedź

AI Assistant

AI reads the conversation context and suggests a ready reply. Just check and send.

ABJKMWTP

Assigned: You

Team collaboration

Assign conversations, add notes and reply together, without duplicated work.

Automations

Rules that sort, tag and route messages to the right people on their own.

Odpowiedź automatyczna

poza godzinami pracy

Auto-replies

An automatic reply to the first message, different in and out of hours.

PDFJPG

Dołącz plik

Attachments

Invoices, photos and documents right in the conversation, without leaving the inbox.

Statistics and reports

Measure response time, team workload and channels in real time. You know what to improve before the customer starts waiting.

Response time −60%

Integrations

Every channel flows into one inbox

Connect what you already use. ReplyBasis gathers everything in one place, in 5 minutes.

Team online

ABJKMWTP

4 online

Response time

−60%

Karolina W.

WhatsApp · now

Will my parcel ship today?

Allegro connected

Import ready

Start your trial See all integrations

Problems

We know the chaos that eats your time

Customer service in e-commerce scatters across channels, accounts and people. Here is what hurts most, and what ReplyBasis takes off your plate.

Messages get lost across many tabs

Allegro, email, OLX, social, every channel separate. Easy to miss something.

All channels in one inbox

Customers wait too long for a reply

A slow response means an abandoned cart and a worse store rating.

AI suggests a reply in a second

The team duplicates work

Two people answer the same thing, because no one knows who already took the conversation.

Assignments and notes, no more duplicates

Repetitive questions eat your time

The same questions about delivery and returns, over and over, by hand.

Templates and automations

No history or context

A new message, and you don’t know what the customer wrote before.

Full conversation history by the customer

Comparison

ReplyBasis versus Responso

A short, honest comparison. Both tools handle customer service, we focus on simplicity, a fast start and great value for money for smaller stores.

Comparison of ReplyBasis and Responso
Criterion	ReplyBasisRecommended	Responso
Who it's for	Small and medium stores	E-commerce of any size
Onboarding	Ready in ~5 minutes	More extensive
Ease of use	Minimal, clear panel	Feature-rich platform
AI assistant from the start	Yes	Yes
Allegro, email, OLX, social	Yes	Yes
Clear, simple pricing	Yes	Plans by channels and volume
14 days free, no card	Yes	Trial version
Support in Polish	Yes	Yes
	Try it free

Who it's for

ReplyBasis

Small and medium stores

Responso

E-commerce of any size

Onboarding

ReplyBasis

Ready in ~5 minutes

Responso

More extensive

Ease of use

ReplyBasis

Minimal, clear panel

Responso

Feature-rich platform

AI assistant from the start

ReplyBasis

Yes

Responso

Yes

Allegro, email, OLX, social

ReplyBasis

Yes

Responso

Yes

Clear, simple pricing

ReplyBasis

Yes

Responso

Plans by channels and volume

14 days free, no card

ReplyBasis

Yes

Responso

Trial version

Support in Polish

ReplyBasis

Yes

Responso

Yes

Try it free

See all comparisons

How to start

Get started in 3 steps

Connect your channels

Allegro, email, OLX and social in a few clicks.

Turn on the AI assistant

AI learns your replies and suggests ready answers.

Reply faster

Your whole team in one inbox, shorter response time.

Pricing

Simple pricing, no surprises

No hidden extras or asterisks. Choose a plan that fits your store size, change it whenever you want. The six-month package starts with 14 days free, no card.

Start

99 zł/ mo net

monthly billing

For a small store starting out with support in one place.

1 seat
Allegro + email
AI Assistant (basics)
Conversation history

Get started

Paid upfront, cancel anytime

Best price

Growth

88 zł/ mo net

6-month package149 zł/mo per month

The Growth plan in a 6-month package. Same power, lower price per month.

3 seats
All channels
Full AI + automations
Statistics and templates

Choose package

14 days free, no card · price for new users

Growth

149 zł/ mo net

monthly billing

For a growing team that wants to reply faster and smarter.

3 seats
All channels
Full AI + automations
Statistics and templates

Choose Growth

Paid upfront, cancel anytime

Each additional seat: 19.99 zł / mo net.

See full pricing

FAQ

Questions? We have answers

This is what a conversation looks like before you sign up. Scroll and read.

ReplyBasis Assistant

Online, replies right away

What exactly is ReplyBasis?

It's a shared inbox for e-commerce. Allegro, email, OLX and social come together in one view, with an AI assistant that suggests ready replies.

Which channels can I connect?

Allegro, email, OLX, Instagram, Facebook and WhatsApp. More integrations are added on an ongoing basis.

Do I need a card to test it?

No. The six-month package starts with 14 days free, no card. You can cancel anytime.

How does the AI assistant work?

It reads the conversation context and proposes a ready reply. You just check and send, or fix it with one click.

How fast can I get started?

Setup takes about 5 minutes. You connect channels, turn on AI and start replying. You'll find the rest in the documentation.See full documentation

ReplyBasis, all your messages in one place