Shared inbox
Allegro, Erli, email, OLX and social media in one view. The whole team sees the same thing, and no message gets missed.
AI assistant suggests
„Hello! We'll ship the parcel today, we'll send the number by email."
Insert into replyAll your support in one inbox, smarter with AI
14 days free, no cardShared inboxAll channels in one team view.AI AssistantReady replies in a second.Team collaborationAssignments, notes, no duplicates.AutomationsRules that reply for you.Auto-repliesAutomatic replies in and out of business hoursStatistics and reportsResponse time, live.Reply templatesReady answers to common questions.AttachmentsFiles in messages: invoices, photos, documents
MK
Marek K.
When will you ship the parcel?
KW
Karolina W.
Will the parcel ship today?
AS
anna.style
Size M available?
All channels in one inbox
14 days free, no cardCała obsługa klientaw jednej skrzynce
Wiadomości z Allegro, Gmaila i innych skrzynek e-mail, Erli, OLX, Instagrama, Facebooka i WhatsAppa trafiają do jednego miejsca. Twój zespół odpowiada szybciej, z pomocą AI i żadna wiadomość nie zostaje pominięta.
14 dni za darmo Bez karty Konfiguracja w 5 minut
app.replybasis.com/skrzynka
Inbox2 new
MK
Marek K.2 min
When will you ship the parcel?
AllegroAS
anna.style8 min
Is size M available?
InstagramBF
biuro@firma.pl21 min
Invoice for order #4021
E-mailDziała z kanałami, których używasz każdego dnia
Our mission
We turn scattered communication into one shared workspace for your team.
ReplyBasis brings messages from Allegro, Erli, email, OLX, Instagram, Facebook and WhatsApp into a single view. Your team replies faster, works from the full conversation history and uses AI that suggests ready replies.
Why we built it
In e-commerce, customer service quickly scatters across marketplaces, inboxes and messengers. When a team works in several places at once, delays, chaos and missed messages come easily. One shared workspace helps put it in order.
ReplyBasis
Shared inbox for e-commerce
6+
channels in one inbox
−60%
faster response time
5 min
to full setup
14 days
free, no card
Features
Everything you need for smooth customer service
One inbox, an AI assistant and your whole team working in one place. Cut down on switching between different platforms and handle customer service more efficiently.
Zapytaj AI o odpowiedź
AI Assistant
The AI translates messages into your language, understands the conversation context and drafts a ready reply. You just review it and send.
ABJKMWTP
Assigned: YouTeam collaboration
Assign conversations, add notes and work together without duplicating replies.
Automations
Automatically sort, tag and route messages to the right people on your team.
Odpowiedź automatyczna
poza godzinami pracy
Auto-replies
Automatically reply to the first message, with different content during and outside working hours.
PDFJPG
Dołącz plik
Attachments
Invoices, photos and documents available right in the conversation, without leaving the inbox.
Statistics and reports
Track response time, team workload and channel activity. You see where delays build up and what to improve.
Response time −60%
Integrations
Every channel in one inbox
Connect the channels you already use. ReplyBasis gathers your messages in one place, and setup takes only a few minutes.
Problems
We know the chaos that eats your time
Messages in several places, duplicated replies, missing context and customers waiting too long. ReplyBasis brings these problems into one place.
01
Messages get lost across many tabs
Allegro, Erli, email, OLX and social media - every channel separate. With more messages, it's easy to miss something.
All channels in one inbox02
Customers wait too long for a reply
A slow response means a higher risk of losing the customer and a worse support experience.
AI suggests a reply in seconds03
The team duplicates work
Two people answer the same message, because no one knows who already took the conversation.
Assignments and notes, no duplicated work04
Repetitive questions take up time
The same questions about delivery, returns or order status come back every day.
Templates and automations speed up replies05
History and context are missing
The customer writes again, and you don't know what the earlier conversation was about.
Full conversation history always at handSecurity
We stop dangerous attachments on arrival
Risky file types can be blocked automatically before they reach your team's inbox. That way you reduce the risk of someone accidentally opening a dangerous attachment.
Blocked on arrival
Suspicious file types are rejected before the message is even shown to the team. Less risk of accidentally downloading or running an attachment.
You set the rules
You decide which file categories are blocked, e.g. executables, scripts, macros or archives.
An extra layer of protection
ReplyBasis helps reduce one of the common threats in customer service: dangerous files carrying viruses sent in messages.
Jak zacząć
Zaczynasz w 3 krokach
1
Podłącz kanały
Allegro, e-mail, OLX i social w kilka kliknięć.
2
Włącz asystenta AI
AI uczy się Twoich odpowiedzi i podsuwa gotowce.
3
Odpowiadaj szybciej
Cały zespół w jednej skrzynce, krótszy czas reakcji.
Cennik
Prosty cennik, bez niespodzianek
Wybierz pakiet dopasowany do wielkości zespołu i liczby obsługiwanych rozmów. Każdy plan zawiera kluczowe funkcje ReplyBasis, a wyższe pakiety dają więcej użytkowników, integracji i ticketów. Brak opłat dodatkowych!
New customer offer: −50% for the first 3 months
Demo
0 zł/ 14 days
no card
Try the full version of ReplyBasis for 14 days.
- Full feature access
- No card to start
- All channels & integrations
- AI assistant with translation
- Automations & autoresponders
- 14 days free
Start for free
14 days free, no card · price for new users
Standard
99 zł/ mo net
monthly billing
For a small team starting out with support in one place.
- 1–2 users
- Up to 100 conversations / mo
- Core channels
- AI Assistant with translation
- Automations and auto-replies
- Attachment protection
Choose Standard
Paid upfront, cancel anytime
Most popular
Plus
199 zł/ mo net
For a growing team that wants to reply faster and smarter.
- 3–5 users
- Up to 500 conversations / mo
- More integrations
- Everything in Standard
- Advanced reports
Choose Plus
Paid upfront, cancel anytime
Premium
349 zł/ mo net
monthly billing
For large teams, with no limits.
- Unlimited users
- Unlimited integrations
- Unlimited conversations
- Everything in Plus
- Extended automations
- Priority support
Choose Premium
Paid upfront, cancel anytime
Customcustom pricing
For large teams and unusual volumes — individual scope, limits and terms matched to your scale. Protects the account from over-normative use.
FAQ
Questions? We have answers
This is what a conversation looks like before you sign up. Scroll and read.
ReplyBasis Assistant
Online, replies right away
What exactly is ReplyBasis?
It's a shared inbox for handling messages from different channels. Allegro, Erli, email, OLX and social media land in one place, and your team can reply faster with AI.
Which channels can I connect?
Allegro, Erli, email, OLX, Instagram, Facebook and WhatsApp. More integrations will be added as the platform grows.
Do I need a card to test it?
No. You can test ReplyBasis for 14 days without entering card details.
How does the AI assistant work?
The AI analyzes the conversation context, can translate messages and drafts a ready reply. You just review it, optionally edit it and send.
How fast can I get started?
Basic setup takes a few minutes. You connect channels, invite your team and can start right away.See full documentation