How can we help?

ReplyBasis is a shared inbox for your customer service team. It brings messages from all your sales and communication channels (email, Allegro, OLX, eBay, Facebook, Instagram and WhatsApp) into one view, so you reply faster and nothing slips by.

For online stores and marketplace sellers who handle customers in many places at once and want to do it as a team, without switching between five browser tabs.

We aggregate not just email, but also marketplaces and social media. On top of that we add teamwork (assignments, roles, notes), conversation statuses, tags, templates, automations and an autoresponder, everything a classic mailbox lacks.

Email (IMAP/SMTP), Gmail, Allegro, OLX, eBay, website chat, WhatsApp, Facebook (Messenger) and Instagram. You can add any number of accounts per channel, with no limit by type. You'll find the full list on the integrations page.

Yes. You add the “Website chat” channel, copy a short code snippet and paste it on your site. A chat window appears in the corner, visitors' messages go straight to your inbox, and your replies return to them live.

Yes. Besides the Allegro Message Center we handle discussions, complaints and returns, split into separate tabs, with order data and the customer's email and phone. You reply to discussions and complaints directly from the panel.

With one click, via secure OAuth login, without pasting passwords into the panel. Email and IMAP accounts are connected with server details or an app password.

Yes. You can connect, for example, three email inboxes and two Allegro accounts. The number of channels depends on your chosen plan.

Yes. You add team members with roles (owner, administrator, agent) and manage their access from settings.

Yes. Conversations can be assigned to specific agents, you can add internal notes (invisible to the customer) and track statuses, so two people don't answer the same thing.

Yes. The same email address can belong to several organizations, and at login you choose which one to enter.

The AI assistant reads the context of the whole conversation and, with one click, suggests a ready reply or improves your draft (style, tone, spelling). It speeds up support, and you always have the final say before sending.

The autoresponder automatically replies to a customer's first message, for example outside working hours. You configure it separately for each channel.

Automation rules can automatically assign a conversation to an agent, add a tag or change a status based on the message content and channel. You save time on manual sorting.

Yes. You create templates with short shortcuts and insert ready replies in a second. Plus colored tags to keep conversations organized.

Yes. The six-month package of the Growth plan starts with 14 days free, without providing a card. You can cancel anytime.

We have a Start and a Growth plan. You'll find current prices and a full feature comparison of the packages on the pricing page.

Payments are handled by PayU: card, BLIK or fast transfer. Once the payment is registered, access on your chosen plan unlocks automatically.

Yes. You change your plan in the Subscription tab at any time. After the paid period ends you simply don't renew it, with no hidden commitments.

Yes. Channel login credentials are stored encrypted (AES-256-GCM), the connection is encrypted (HTTPS), and the panel logs you out automatically after 10 minutes of inactivity. We process data in line with GDPR.

Yes. Every user (including the owner) changes their own password in Settings, Account.