„Hello! We'll ship the parcel today, we'll send the number by email."
Insert into replyAll your support in one inbox, smarter with AI
14 days free, no cardMarek K.
When will you ship the parcel?
Karolina W.
Will the parcel ship today?
anna.style
Size M available?
All channels in one inbox
14 days free, no cardAssignments, notes, no duplicates
Assign conversations to the right people, leave notes visible only to the team, and reply together without duplicated work. Everyone knows what to handle.
Marek K.
AllegroCan I return a product after 20 days?
This is a regular customer, we can accept the return as an exception. @Tomek can you confirm?
0
duplicate replies
1
shared conversation context
100%
conversations with an assignee
You choose who will lead the conversation, and the rest of the team sees it right away.
Assign to a person
Anna Nowak
Support · 4 active
Tomek Kowal
Returns · 2 active
Ola Lis
Support · 1 active
Leave context with the conversation. An internal note is seen by the team, never the customer.
The customer asks for a company invoice, the details are in yesterday's email.
When someone is already typing, the rest get a signal, so the customer won't get two messages.
anna.style
InstagramYou won't start writing a second reply by accident
Mention a person and the conversation, with its context, goes straight to them.
@Tomek this return question is for you, will you take it?
Tomek got a notification
Conversation assigned, context in the note
Without assignments, conversations hang in limbo and everyone assumes someone else will take them.
Half the context is in the team chat, not next to the customer conversation.
Without a signal that someone is already replying, the customer gets two different answers.
It's a feature for anyone who handles customers with more than one person and wants a clear division of work.
Several people on one inbox, with a clear split of who handles what.
The morning and afternoon shifts hand off conversations without losing context.
People work from different places, and decisions live next to the conversation, not in private chats.
Every conversation has an owner, so nothing is left unattended.
Internal notes are seen only by the team, the customer doesn't see them.
You can see who's already writing before you start replying.
A new shift immediately sees what's in progress and what's waiting.
No. Internal notes are visible only to your team, never to the customer.
Yes. You can assign each conversation to a chosen team member, and the status will show it's in progress.
Yes. When someone opens a conversation and starts typing, the rest of the team sees it.
Yes. With a mention you can ask a specific person for help or hand the conversation over to them.
That's not all
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