„Hello! We'll ship the parcel today, we'll send the number by email."
Insert into replyAll your support in one inbox, smarter with AI
14 days free, no cardMarek K.
When will you ship the parcel?
Karolina W.
Will the parcel ship today?
anna.style
Size M available?
All channels in one inbox
14 days free, no cardRules that reply for you
Set up simple rules that sort, tag and route messages to the right people on their own. Repetitive work happens in the background while you handle the conversations.
If
Then
24/7
rules run in the background
0
manual sorting
5 min
to your first rule
Messages get tags on their own, by content and channel, so you instantly know what's what.
Marek K.
I want to return a product
Karolina W.
When will you ship the parcel?
anna.style
Complaint, faulty goods
Tags apply themselves, before anyone opens the message
Returns to one person, technical questions to another, automatically.
Each topic goes straight to the right person
After hours the customer gets an automatic greeting, so they know the message arrived.
Automatic message
Thanks for your message! We'll reply tomorrow morning. Your request has already reached us.
The customer immediately knows they were noticed
Manually tagging and splitting messages is hours that could go to conversations.
A complaint or return lands in the same queue as an availability question.
Without rules, one person tags, another doesn't, and order falls apart.
For teams who catch themselves doing the same manual actions on messages every day.
Hundreds of messages a day that need to be organized before anyone replies.
Returns to one person, technical questions to another, automatically.
Messages arrive after hours, and the customer should get a sign they were noticed.
Rules tag and route conversations before anyone even opens them.
Complaints and returns go straight to the right person.
Rules work the same for the whole team, no exceptions.
An automatic greeting after hours lets them know the message arrived.
Rules mainly sort, tag and assign. Automatic messages, e.g. an after-hours greeting, you set up deliberately and decide their content yourself.
No. You build rules in a simple “if, then” pattern, without code.
On the channel, message content, time, status and other conditions you combine together.
Yes. You turn each rule on and off with one click.
That's not all
Shared inbox, automations, statistics and more, all in one place.