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Integration

WhatsApp

Chat with customers on WhatsApp

Connect WhatsApp and chat with customers right from ReplyBasis. A fast channel where response time matters, and AI helps you reply instantly.

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KW

Karolina W.

WhatsApp

Will the parcel ship today?

AI assistant suggestsin 5 s

Hello! Yes, we'll ship the parcel today, so it will reach you before the weekend."

Insert into replyGenerate another
WhatsApp in the same inbox as the rest
Secure connection
Ready in a few minutes
Everything in one inbox
What you gain

Why connect WhatsApp to ReplyBasis

Live chat

WhatsApp messages go into the team's shared inbox.

Fast response

AI suggestions and templates shorten response time.

One thread

The whole conversation history with a customer in one place.

How to connect

Ready in 3 steps

1

Connect your WhatsApp number

You connect your company number following the WhatsApp Business process.

2

Approve access

You authorize message reception in a secure process.

3

Done

WhatsApp conversations go into the shared inbox.

FAQ

Questions about the WhatsApp integration

Do I need WhatsApp Business?

Yes. The integration works with a company WhatsApp Business number, connected in line with WhatsApp's rules.

Does AI help me reply?

Yes. The assistant suggests ready replies, which shortens response time on this fast channel.

Other integrations

WhatsApp integration | ReplyBasis